Webinar: Supporting Differentiated Service Delivery: A New Tool for Optimizing Human Resources for Health

Webinar: Supporting Differentiated Service Delivery: A New Tool for Optimizing Human Resources for Health

The adoption of the “Test and Start” strategy to accelerate the achievement of the 95-95-95 targets has increased the number of people living with HIV receiving antiretroviral therapy (ART). In many high HIV burden countries, health systems are being stretched to the limit. This requires the adoption of streamlined service delivery approaches to combat potential health systems constraints — including inadequate human resources for health (HRH). Differentiated service delivery models are one such innovative approach. Differentiated care simplifies and adapts HIV service delivery across the clinical cascade by rendering services more efficiently for stable patients and allowing health care workers to focus on more complex cases, thereby better serving patient needs while reducing unnecessary burdens on the health system. Understanding what cadre of staff is needed for any given model is essential for implementing differentiated care in any given setting. Clinics need a simple tool for finding local solutions to staffing differentiated models of HIV service delivery.

The HRH2030 program, funded by USAID and through PEPFAR, has developed, piloted, and field-tested a new tool for health facility and human resource managers and district health management teams to assist them in estimating and optimizing staffing at both the facility and above-site levels. This HRH optimization tool helps identify and address staffing gaps by showing decision-makers the impact of reorganizing service delivery on the workforce. Staffing gaps can be effectively addressed by sharing tasks among cadres and by offering stable clients participation in models of care that better meet their needs and offer quality services while requiring fewer interactions with health facilities.

Join us!

This one-hour, interactive webinar will provide:

  • A tutorial on how to use the tool both in facility and above-site settings
  • Two scenarios showing how its use can facilitate improved utilization and implementation of task-shifting/sharing of health workers and provide clients with differentiated HIV service options that best meet their needs
  • Testimonials from the field on its application within service delivery programs


  • Gordon Akudibillah, PhD, USAID/Washington (moderator)
  • Musonda Musonda, USAID/Zambia
  • Samson Kironde, HRH2030 | University Research Company (URC)
  • Eckhard Kleinau, HRH2030 | University Research Company (URC)
  • Admire Chirowodza, Right to Care/South Africa