Proposed Client and Community Feedback System

16 Jun Proposed Client and Community Feedback System

Posted at 16 Jun 2016 in Jordan Resources, Leadership and governance, Performance and productivity, Reports, Strengthening HRH in Jordan by

For any service organization, the most important source of performance feedback is its clients. Developed by HRH2030 in Jordan, this document outlines a systematic and efficient approach to collecting reliable information about client expectations and perceptions. This low-cost, sustainable approach can help leaders at the ministry of health, community health committees, and health facilities make sound resource-allocation and policy decisions. It can also help improve facility and provider performance.

Country: Jordan

Resource Type: Report

Topic: Performance and productivity, Leadership and governance