16 Jun Proposed Client and Community Feedback System
For any service organization, the most important source of performance feedback is its clients. Developed by HRH2030 in Jordan, this document outlines a systematic and efficient approach to collecting reliable information about client expectations and perceptions. This low-cost, sustainable approach can help leaders at the ministry of health, community health committees, and health facilities make sound resource-allocation and policy decisions. It can also help improve facility and provider performance.
Resource Type: Report
Topic: Performance and productivity, Leadership and governanceDOWNLOAD