Performance and productivity

For any service organization, the most important source of performance feedback is its clients. Developed by HRH2030 in Jordan, this document outlines a systematic and efficient approach to collecting reliable information about client expectations and perceptions. This low-cost, sustainable approach can help leaders at the ministry of health,...

The identification and use of professional competencies supports good performance, establishes clear performance expectations, guides performance evaluations, and sets a clear path for professional development. Developed by the HRH2030 activity in Jordan in collaboration with multiple stakeholders, this document presents a list of core...